Terms of Service

Last updated: 17 June 2026.

1. Who we are

Portugeasy is operated by PUX Labs, Lda., Rua Gaivotas em Terra n.º 6, 6D, 1990-601 Lisboa, Portugal (“Portugeasy”, “we”). Contact: hello@portugeasy.pt. By creating an account or using Portugeasy you agree to these Terms.

2. What Portugeasy is

Portugeasy helps you understand, prepare, store, check and organise the documents that Portuguese immigration processes (AIMA) require. It tells you what you need for your situation, what each document is and how to obtain it, flags problems against AIMA’s published checklists before you submit, and assembles a submission pack for you to file.

3. What Portugeasy is not

• We do not decide your case and cannot guarantee any outcome. The decision is always AIMA’s.
• We are not a law firm and do not provide legal advice or representation. For legal judgement, consult a lawyer or solicitador. Where a situation needs a professional, we will say so.
• We are not a government body and are not affiliated with AIMA.
• Our checks are problem detection against a published checklist — not a certification that a document is valid, authentic, complete or sufficient. A clean result means “no issues detected as of that date”, not “approved”.

4. Your responsibilities

You are responsible for the accuracy, authenticity and completeness of everything you upload and submit, for meeting AIMA’s deadlines, and for the final decision to file. You must have the right to upload any document about another person (e.g. a dependent you manage). Don’t use Portugeasy unlawfully, to upload others’ data without authority, or to attempt to breach its security.

5. Accounts

You must provide accurate registration details and keep your credentials secure. Registration is free; certain services are paid (§6). You can export your data and close your account at any time.

6. Payments, subscriptions and refunds

• Opening a process is a one-off fee per case, shown to you before you pay.
• Monitoring (optional) is a recurring monthly subscription that powers update notifications; you can cancel anytime, effective at the end of the period.
• Professionals/firms are billed under separate arrangements where offered.
• Prices are shown in the app and may change; changes don’t affect a case you’ve already paid to open.
• Refunds and right of withdrawal. Opening a process delivers the prepared checklist, document tools and submission pack to you immediately. You therefore ask us to begin at once and accept that, once we have, you lose the 14-day right of withdrawal for that purchase — as EU consumer law allows for digital content supplied with your prior consent. Monitoring can be cancelled at any time and stops renewing at the end of the current paid period; the current period is not refunded. We may otherwise grant a refund at our discretion.
• Payments are processed by Stripe; we never receive your card details.

7. Documents, access and your data

Your documents and cases are yours. A legal professional can access a case only through an access grant you create, which is scoped, time-limited and revocable at any time. Non-payment degrades service (e.g. notifications) but does not lock or hide your own documents until the retention window closes — and export always works. How we handle personal data, including the AI document check and our sub-processors, is described in our Privacy Policy.

8. Retention and deletion

If a paid subscription lapses, we send warning notices, then make the account read-only, then delete it after the period described in the Privacy Policy. We will not delete data while a professional you authorised still has live access to a case. You may request earlier deletion.

9. Disclaimers and limitation of liability

The service is provided “as is”. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and that the service will be error-free or that any document will be accepted. We are not liable for the outcome of any immigration process, for AIMA’s decisions, deadlines or fees, or for losses arising from inaccurate information you provide or from your reliance on the service in place of professional legal advice. To the extent the law permits us to limit liability, our total liability for any claim is limited to the fees you paid us for the service in the 12 months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law (including for fraud), and your non-excludable rights as a consumer under Portuguese and EU law are unaffected.

10. Availability and changes

We may modify, suspend or discontinue features. We may update these Terms; material changes will be notified, and continued use means acceptance. We may suspend or terminate accounts that breach these Terms or the law.

11. Governing law

These Terms are governed by Portuguese law, and disputes are subject to the competent Portuguese courts, without prejudice to the mandatory consumer-protection rules of your country of residence in the EU. If you are a consumer, you may also submit a dispute to the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

12. Contact

PUX Labs, Lda., Rua Gaivotas em Terra n.º 6, 6D, 1990-601 Lisboa, Portugal — hello@portugeasy.pt · Data protection: dpo@portugeasy.pt.